Can't Play Certain Songs From Albums

Can't Play Certain Songs From Albums







Google Pixel 2

Operating System

Android 9


My Question or Issue

 The biggest issue I have with non-playable songs is with the Disney Tangled album. I can't play any of the songs sung by Mandy Moore or Zachary Levi on that album. They appear there but won't play when I click on them. The score and the songs sung by Donna I can play but not any other ones. 


I've tried reinstalling but I've had this problem over multiple devices for over a year now. I recently found out that one of my friends can play the songs without any issues so it seems it's only a problem with my account. 


Couldn't find anyone else in the community who has the same problem but if anyone knows how to fix it, it'd be a huge help! Would love to be able to sing to my heart's content once again! Thank you! 

1 Reply


Hey there @Duttzilla,


Thanks for posting and welcome to the community.


First, we'd suggest making sure to try all the troubleshooting steps here


If that doesn't help, it'd be helpful if you could include the URI to some of the songs you're having troubles playing so we can take a further look. 


You can also let us know if the issue perists when logged in with a different account on your devices. 


We'll be keeping an eye out for your reply 🙂

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