Can't Resume Spotify when phone is locked/ Spotify goes missing on Lock screen when paused

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Can't Resume Spotify when phone is locked/ Spotify goes missing on Lock screen when paused

Glyniis
Casual Listener

Plan

Premium

Country

United Kingdom

Device

Samsung Galaxy S10

My Question or Issue

Now sure if its phone specific or a setting, but previously when i'm listening to music I can pause using the button on my earphones to pause/ resume music on Spotify. Now when I press pause, If I don't press it again within roughly 10-15 seconds, I have to unlock the phone to resume Spotify. I can't press play from the lock screen either as the display goes missing. Hope this makes sense?

3 Replies

Re: Can't Resume Spotify when phone is locked/ Spotify goes missing on Lock screen when paused

xoholo
Composer

Hello @Glyniis ,

Thanks for reaching out to the community!

 

Try this!

Go to phone Settings > Device Care > Battery > Optimization.

Spotify maybe found on the put to sleep immediately list, remove Spotify from on there.

Also turn off battery optimization for Spotify.

 

Let me know if it worked!

:)

Re: Can't Resume Spotify when phone is locked/ Spotify goes missing on Lock screen when paused

Glyniis
Casual Listener

My phone is Optimised but Spotify wasn't set to auto sleep - see attachments. Appreicate the suggestion though!

Screenshot_20190328-184805_Device care.jpg
Screenshot_20190328-184759_Device care.jpg
Highlighted

Re: Can't Resume Spotify when phone is locked/ Spotify goes missing on Lock screen when paused

theprodigal
Newbie

I have the same problem with the same phone (Galaxy S10). To add on though, as soon as I unlock the phone the widget reappears and I can resume by pressing play and the widget will again remain on the lock screen until I pause again. (Using the Galaxy buds touch controls won't resume playback either after pausing but that's another issue.)

 

It is super annoying because I wear my headphones at work and often have to pause to talk to people. Unlocking the phone to resume is not ideal since it's usually in my pocket.

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