Can't connect with my Android Wear OS Mont Blanc Summit 2+ watch

[Jon781]

Plan

Free/Premium

Country

Device

Mont Blanc Summit 2+

Operating System

Android Wear OS

My Question or Issue

Hi there,

I can't connect to Spotify with my watch since beginning of August. I tried to reinitialize the watch but it still doesn't work. Either I get the connexion circle turning eternally, or an error message indicating that I must check my internet connexion to my watch (which is perfectly working...).

Do you experience similar issues ?

Any potential solutions ?

Many thanks in advance for your support !

Jonathan 

 

[Tilli24x]

Free

Country

Italy

Device

 Samsung Galaxy watch 7

My Question or Issue

In the last month or more, Spotify on my smartwatch doesn't match anymore with my account.

The preview 3 months it have worked with any problem, so I can't understand why...

[Vasil]

Hey @Tilli24x,

Sorry to see you've been having issues with the app on your watch!
As it gets paired to the app (and account) on your mobile device, could you let us know what you're seeing on both devices and where the mismatch is?

And, as a starting troubleshooting step here, you can make sure the latest versions of the app are installed on both the watch and the phone. When this is done, you can also try un-pairing and re-pairing the watch itself and then the Spotify app as well.
 

It's a good idea for updates for your watch's operating system and giving it a quick restart afterwards.

In case the issues persist, let us know what version of the operating system you're running on your watch 🙂
 

Many thanks! Keep us posted on how things go 🙌🏼

[Ivelina]

Hey @Jon781,

Thank you for creating a separate thread for the issue you're experiencing on your watch and for providing these photos.

It would be very helpful if you could share what troubleshooting steps you've tried so far so we can avoid repeating them.

If you've not tried the following steps, please give them a go and let us know if anything makes a difference:

• Clean reinstall and make sure you're using the newest versions of the operating systems on the devices.
• Log out from all devices > log back in.
• Re-pair the watch and the phone.
• Ensure both devices are on the same Wi-Fi network.
• If possible, try connecting with a different phone or Wi-Fi network to isolate the issue.
• Factory reset the watch.

If the behavior persists even after troubleshooting, it's worth reaching out directly to the manufacturer in order to make sure that Spotify is still compatible with your watch. This way we can decide how and if we can proceed troubleshooting further.

Appreciate the cooperation and keep us posted 🙂

[Jon781]

Hi Ivelina,

Thank you for your reply.

I've tried all the above mentioned steps and still experience the same issue. 

I had also contacted the manufacturer who indicated me that following those various steps, the problem should come from Spotify (and, indeed, other music apps like Amazon Music work). They were wondeing if Spotify still took in charge the Wear OS 2 devices ?

Thanks for your support, 

Jonathan 

[Dessi]

Hey @Jon781,

Thanks for your reply and for the info!

We'll flag this to the respective team and will let you know as soon as we hear back from them with more info. Thanks for the cooperation, we appreciate it!

Take care.

[Gabe11]

I have this exact same issue and i cannot get it to work i have tried all of the above

[Gabe11]

I have a galaxy watch fe and a samsung a14 it worked fine when i got the watch up until about a month or so ago i signed out to fix it and havent been able to get back into it

[Dessi]

Hey folks,

@Jon781, thanks for your patience! The respective team confirmed Wear OS 2 is supported so they'll continue investigating this issue you're experiencing and we'll keep you updated once we have more info.

@Gabe11, thanks for joining the thread! Can you send us some more details, so we can forward your report to our tech team as well? It'd be really helpful if you can share the following:

• OS and OS version of your watch
• The Spotify version its running, as well as the mobile app one

We'll be on the lookout.

[Jon781]

Hi,

Any updates on this topic ? 

Thanks for your support,

Jonathan

[Dessi]

Hey @Jon781,

Thanks for the reply!

We don't have any updates or an ETA on a fix to share at the moment, but we'll let you know as soon as we hear back from the team.

Take care.

[Jon781]

Hello, 

Still no news on this topic ? 

Thanks for your support,

Jonathan

[Jon781]

Hi there,

I would appreciate to get an update on this topic. Ça you follow up ?

Thank you,

Jonathan 

[PhosperX]

Plan

Free

Country

India

Device

Galaxy Watch 7 lte

Operating System

WearOS 5.0

My Question or Issue

In my watch Spotify is not getting logged in and when I open spotify it shows my profile name and when I tap on it, it just says logging in and then try again connect your watch with internet 

I tried many things like by wifi, on lte, by bluetooth, reinstall Spotify and many things but didn't get solved 

I used manual email login as well but didn't worked and tried Google login didn't worked

[Novy]

Hey there @PhosperX,

Thanks for reaching out. 

We'd first recommend making sure that your watch is connected to a stable/strong Wi-Fi network during login, and that both the Spotify app and Wear OS are fully updated.

You can also try restarting both the watch and the paired phone, then logging in again to see if that makes any difference - or logging in using the "Pair with code" method if it's available for you.

Keep us posted on how it goes.

[PhosperX]

I tried that also didn't worked 😕 

[Novy]

Hey @PhosperX,

Thanks for getting back to us!

Have you already tried unpairing and re-pairing the watch to see if that makes any difference?

If it doesn't, could you send over a video or a picture where we can take a better look at what's going on? Make sure to avoid including private information in it. 

We'll be on the lookout for your reply. 

[Phoenix-slayer9000]

YES ME TOO

Its so frusturating idk what to do. Im on the watch 5 pro and it clearly shows wifi is on. Im on watch OS 5.0 but still wont work. Been going on for a while

[Phoenix-slayer9000]

For context, here are images that show its not working. Ive also done what the other person has done and no solution.

[DJLangston]

I got the same problem and I have a samsung galaxy watch 7 on a free spotify plan