Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Can't disconnect from Spotify

Can't disconnect from Spotify


I'm having some troubles with my Spotify on Android. I have deleted my profile from which I had connected with my Spotify account. Now everytime when I either open the Spotify app or just restart my phone I get a notification from the Spotify app which says I have inserted wrong username or password. 


I have turned sync OFF from my settings, but everytime I restart the app it automatically switches the setting back to ON. I have tried reinstalling the app and downloading all the latest updates, but nothing seems to work. Is anyone else dealing with the same problem? Any help would be greatly appriciated!

1 Reply

Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Suggested posts