Can't download music on spotify premium

[EliMmolot]

I have 0 songs downloaded, so the limit of 3,333 is not in effect. I have 9gb of storage open and no SD card. I've reinstalled spotify, cleared data and cache and removed all the devices except my phone. I am still not able to download songs. I am attempting to download over Wi-Fi

What else can I do? 

[sakura08]

Hi @EliMmolot

I'd suggest you to use a different internet connection (3G/4G/LTE) and let's check if that'd help.

You may also check the following first:

• The device is not in sleep mode.
• There is enough free space to sync the songs (we recommend 1GB or more).
• The device has an active internet connection.

Then try to follow these syncing instructions.

Hope it helps.

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P.S. I'm not a Spotify employee

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