Can't get Droid Razr Maxx HD to show up in Devices on Desktop Client

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Can't get Droid Razr Maxx HD to show up in Devices on Desktop Client

dahtsalz
Newbie

Hey there, just like the title says.

 

Description

Can't get device to show up Devices section of Desktop Client. Huge problem for me because I rely on this for syncing local tracks. Changed with most recent update =/

 

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. Wipe data/cache, reinstall Spotify

2. Change basic settings (that should have nothing to do with it) like offline mode, download quality

3. Log on/off both clients

4. Turn off firewall after making it's an exception anyways

 

Open Spotify on Android

Select a random playlist that hasn't been synced

Click the green "Download playlist" button

The progress stays stuck on "Downloading 0%"

 

What I expected to happen

 

When I press the green download button I expect the playlist to start downloading and reach 100%, as well as getting my local tracks.

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes,

 

Your device

Droid Razr MAXX HD

 

Device’s Operating System

4.1 JB

 

What type of account do you have?

Premium

 

Space left on your device

at least 20GB

 

Space left on your SD card (if applicable)

closer to 25 GB

 

Space left on your External SD card (if applicable)

 

 

Is your device rooted?

Nope

 

Are you using a custom ROM, if so which one, exactly?

Stock

 

Did you set your external SD card as storage location?

No

 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

N/A

 

If you said "No", when does the issue not occur?

 

 

My mobile Spotify version

0.5.9

 

My desktop Spotify version (if applicable)

0.8.8.349

 

My mobile provider and country

Verizon USA

 

My username

dahtsalz

 

Do you have a Spotify (non-Facebook) login?

Don't believe so

 

Are you logging in with Facebook or with your Spotify login details?

Facebook login

 

Do you have any screenshots you can attach to more clearly explain your issue?

Seems rather self-explanatory

 

1 Reply
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Re: Can't get Droid Razr Maxx HD to show up in Devices on Desktop Client

sir-nathaniel
Newbie

Hey dahtsalz,

 

I am afraid I don't have a solution, but wanted to point out that the Mobile Spotify App I have on my Droid Razr Maxx stopped working post update to 4.1 Jelly Bean that Motorola Pushed. I updated the Spotify App, cleared cache, cleared data and also tried reinstalling the App. Unless someone has a better answer, it seems as this time Spotify doesn't support 4.1 Jelly Bean with the Droid Razr.

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