Can't get pass login screen

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Re: Can't get pass login screen

Music Lover

Hi peeps!

 

I can't log in on Spotify on my android, although I can on fb and on my pc with the same username and password.

It just says: Login failed, The username or password is incorrect

 

I have reinstalled everything and I don't have any apps on for helping me to type it all that creates any extra space.

I have even changed the password on fb. Nothing helps.

 

What do I do? My head aches after trying to make it work for the past 2 days.

 

Puma

Re: Can't get pass login screen

Community Manager

Hey puma_tauchman- Have you tried the Android Preview that licenced posted above:  http://www.spotify.com/download/previews/

 

Your account is fine on our end. Does your Facebook password include any special characters? You might want to try changing it to something short and simple for the time being. 

Re: Can't get pass login screen

Music Lover

Done & done...

 

Still doesn't work. :(

Re: Can't get pass login screen

Moderator

Ok, we'll look into this further for you and let you know when we've got an update.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Can't get pass login screen

Moderator

Hey all, we've made a few changes to things now. Could you please let us know if you're still having issues logging in or not?

 

News either way would be great.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Can't get pass login screen

Music Lover

I can't log on my spotify account on android ( samsung galaxy s2). I can log on when im offline, but as soon as i go online i get thrown out. My friend tried to log into his account on my phone and it worked. 

Iv checked if there is space behind my accout name or password and there isnt.

What can i do to get this fixed. Its really anoying. 

Re: Can't get pass login screen

Community Legend
Are you running the preview release: http://www.spotify.com/download/previews/ ?
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: Can't get pass login screen

Music Lover

I downloaded the only spotify app there was on the app store.

Re: Can't get pass login screen

Community Legend
The preview release isn't in the Play store yet. Give it a try using the link in my last post
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: Can't get pass login screen

Music Fan

I'm having the same problem as the OP. Putting the correct login details in but the login screen just stays on and doesn't log in.

 

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