Can't login with premium account because of foreign country measage

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Can't login with premium account because of foreign country measage

Dion74
Casual Listener
Hi

I have a premium Spotify account and living in the Netherlands. Since a few weeks I cannot login to my account via the Spotify app as it states during login that I cannot use Spotify in a foreign country. But I am not in a foreign country; I can login via my browser. I have tried two devices; an iPhone and an android tablet and they both give the same message. My account is set to the Netherlands.

What can I do to get this fixed? It's very annoying

Tx
Dion
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Re: Can't login with premium account because of foreign country measage

Daniel
Community Legend

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

3 Replies

Re: Can't login with premium account because of foreign country measage

Daniel
Community Legend

How do you pay for Spotify and what country is the payment type registered to? 


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Can't login with premium account because of foreign country measage

Dion74
Casual Listener
Hi

The account comes with my mobile phone contract in the Netherlands. The provider (Kpn) arranges this. Everything is setup in the Netherlands.
I have another Spotify account that is provided by the same provider and this one is working fine

Tx
Dion
Solution!

Re: Can't login with premium account because of foreign country measage

Daniel
Community Legend

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

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