Can't open/play Daily Mixes on phone app

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Can't open/play Daily Mixes on phone app

Newbie

Howdy everyone,

since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) Once I click on any of my mixes the screen says "Sorry, something went wrong. Please give it another try." A screenshot is attached.

 

I initially assumed it was bad internet connection or just a temporary problem so I just left it for a while. However the problem persists even after I've cleared cache & data, tried on different wifi + data, deleted and reinstalled the app, optimised my phone etc. 

 

I was wondering if anyone knew how to get around this or is experiencing the same issue. Thanks!

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Re: Can't open/play Daily Mixes on phone app

Roadie

Hey @6thchildren, welcome to the Spotify Community! 

 

Can you let us know the Spotify version? You can find it in Settings > About Spotify. Also, does the same thing happens on another device? 

 

Last but not least, can you try the steps here for us: https://support.spotify.com/article/reinstallation-of-spotify/? They should help with this. 

 

Let us know how it goes. 

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