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Can't operate in Spotify with JBL Tune 225TWS headphone buttons.

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Can't operate in Spotify with JBL Tune 225TWS headphone buttons.

Visitor

Hey Guys I bought JBL Tune 225TWS headphones and using it with Huawei P20, but the controls of the headphones does not work with the Spotify. I can't Play/Pause/ Next song etc... 

 

Any suggestions?

 

 

 

3 Replies

Re: Can't operate in Spotify with JBL Tune 225TWS headphone buttons.

Moderator
Moderator

Hey there @vlrftps,

 

Thank you for your post here in the Community.

 

Can you try to reconnect the devices?

It can also be good to perform a clean reinstall of the app to make sure there's no old cache files causing this.

 

Keep us posted 🙂

 

Cheers!

JeremyModerator
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Re: Can't operate in Spotify with JBL Tune 225TWS headphone buttons.

Casual Listener

The solution is to
clear the cache and data of the Spotify app:

 

Step 1. From a Home screen, touch and swipe up or down to display all apps.

Step 2. Tap on Settings.

Step 3. Tap on Apps.

Step 4. Scroll down and tap Spotify app.

Step 5. Tap Storage.

Step 6. Tap Clear cache.

Step 7. Tap Clear data.

 

Then,

 

Step 1. From the Home screen, swipe up to display all apps.

Step 2. Tap on Settings

Step 3. Tap on Apps

Step 4. Tap Menu

Step 5. Tap Reset app preferences ,then follow the prompt to proceed with the reset

Most Importantly, To clear the cache and data of the Bluetooth app:

Step 1. From a Home screen, touch and swipe up or down to display all apps.

Step 2. Tap on Settings.

Step 3. Tap on Apps.

Step 4. Tap on Show system apps (system processor on danish devices)

 

Step 5. Scroll down and tap Bluetooth app.

Step 6. Tap Storage.

Step 7. Tap Clear cache.

Step 8. Tap Clear data.

 

It work on my huawai mate 20 pro and I know people who have Samsung also get it fix by doing this. 

God luck.

Re: Can't operate in Spotify with JBL Tune 225TWS headphone buttons.

Casual Listener
If you asked Google Assistant to play a song, the issue might be this: https://community.spotify.com/t5/Android/Bluetooth-controls-don-t-work-if-Google-Assistant-is-asked-...
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