Can't save playlists in SD card

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Can't save playlists in SD card

cmcmteixeira
Newbie

Hi,
I'm currently using Android 4.4.2 , my phone is a BQ Aquaris E4.5 and i have a 32GB Kingstom HC SD card installed.
I've tried almost all of the solutions i've found but when i start spotify the app always displays the same message "No SD Card Found . We found no place to store our data, plese check that you have a working SD card and free space" and then exits. In the second time i'm able to login but all playlists and data are stored in the internal memory and not in the SD card.
I've tried:

- Restoring the phone to factory settings
- Installing spotify
- Launching spotify
---------------------------------
- Clearing cache and data from android app section
- Check SD card Settings -> Storage -> Default Write Disk
- Launch Spotify
---------------------------------
- Clearing cache and data from android app section
- Check Phone Storage in Android : Settings -> Storage -> Default Write Disk
- Launch Spotify 
---------------------------------
- Clearing cache and data from spotify settings
- Check Phone Storage in Android : Settings -> Storage -> Default Write Disk
- Launch Spotify 
---------------------------------
- Clearing cache and data from spotify settings
- Check SD Card in Android : Settings -> Storage -> Default Write Disk
- Launch Spotify 
---------------------------------


The result is inevitably the same.

Note   : Camera photos are stored in the SD card.
Note2 : the internal storage is 8GB 

3 Replies

Re: Can't save playlists in SD card

tbraun1551
Community Legend
I don't know why that would happen. Try directly contacting Spotify support
Thomas Braun

Follow me on twitter @tbraun1551
If this has helped you please Kudos it and if it has fixed your problem please mark it as the Solution.

Re: Can't save playlists in SD card

Manuspotify2015
Newbie
Hello! Hola! I hace the same problema. How can se contact spotify support. Ir i cannot solve it im afraid i will hace to change to free versión.
Thanks

Re: Can't save playlists in SD card

Daniel
Community Legend

@Manuspotify2015 wrote:
Hello! Hola! I hace the same problema. How can se contact spotify support. Ir i cannot solve it im afraid i will hace to change to free versión.
Thanks

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues


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