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Can't use Spotify over Vodafone internet in India. The application says no internet connection.

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Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Regular

Premium

Screenshot_20200506-193258_Spotify.jpg

Country

India

 

Device

Samsung S10+

Operating System

Android

 

2 ACCEPTED SOLUTIONS

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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Casual Listener

Just go to settings....sim....vodofone... access point....click add apn at the bottom...there put name as vodofone...apn as portalnmms...save it....go back and BOOM... ur Spotify will work normally...it worked for me....let me know if it works for u guys

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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Moderator
Moderator

Hey folks,

Thank you for your posts!

We see that @Jbj88 proposed steps that have worked for some of you and we marked his answer as an Accepted Solution.

For those of you that tried them out and the issue persists we recommend that you get in touch with Vodafone and ask them for further assistance.

Hope you find this useful and have an awesome day!

 

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

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26 Replies
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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Regular

I've been having issues using Spotify on my iPhone 7 over cellular data on the Vodafone network (Gujarat circle). The app gets stuck on Connecting... and doesn't allow me to play anything. Funnily enough, the issue doesn't seem to be a lack of Internet connectivity as all other apps work fine and on Spotify too the splash screens and search work. Various hacks have worked over time but not always. In the past I have deleted cache, logged out, deleted and reinstalled the app and logged back in, which is obviously a pain. I just tried turning Airport mode off and on and it seemed to work 🤞🏼

 

I want to love Spotify but the apps are often just too buggy and frustrating 🤯 I hope this one gets resolved soon as there are similar complaints dating back to 2014!

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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Regular

I'm having this problem for almost two months I tried doing everything you did. Funny thing, whenever I use Airtel LTE or Jio LTE it would start working and immediately when I switch it back to Vodafone.. BAM! It's back to "no internet connection".

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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Regular
That is bizarre and super frustrating. Try tweeting at @VodafoneIN and tag @spotifyindia and @SpotifyCares. Best of luck!

PS - There is one more thing that I have tried in the past. If you are using Spotify Connect to use speakers/soundbar over WiFi then go back to using the phone as the speaker before you exit the app and are using it next on mobile data. Not sure if it helps but worth a try!
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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Regular

I don't have tweeter but I think the best place to ask this query is Spotify community? I mean what's the purpose of this website if they Spotify Care doesn't see it?

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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Regular

Do you by any chance have Low Power Mode enabled? I just read a thread over at Reddit where a user reported that Spotify might not work over mobile data if Low Power Mode is on.

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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Regular

I had that checked, no it's not on low power mode. 

Just to be sure if internet is the issue, I'd open Spotify and as usual it would say no internet connection available. Then immediately I'd switch to WiFi and it works and again at the same time I'd switch to my data Vodafone and it won't work. I have asked two of my friends from Delhi and Gujarat they say they can't use it as well over Vodafone.

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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Visitor

I EXACTLY have the same issue. It works fine with Wifi but sucks with mobile data. And I'm sure it's not a network issue as all other apps work just fine. But in my case, switching the airplane mode back and forth also doesn't seem to help. In the Spotify community, people with the same issue have found a certain APN to be working, but all that is for different service providers. I've no idea what this "ideal APN" for Vodafone to support spotify is, and unfortunately so does the helpline executive. Any more tricks up your sleeves?

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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Regular

I'm helpless with this. Thinking maybe we should take this to tweeter

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Re: Can't use Spotify over Vodafone internet in India. The application says no internet connection.

Regular

Even I have the same issue, any update?

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