Canciones descargadas se vuelven a descargar cada semana

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Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Plan

Premium

Country

 Argentina

Device

Samsung Galaxy S8+

Operating System

Android Oreo

 

My Question or Issue

 

Por alguna razón, cada semana se vuelven a descargar todas mis canciones que ya están descargadas en mi Samsug S8 + es muy molesto, porque muchas canciones no están disponibles para ser escuchadas sin conexión.

Las canciones están alojadas en una tarjeta de almacenamiento externo y solo tengo 2 dispositivos fuera de línea.

No tengo una solución en la comunidad, p o eso espero que otro usuario o Spotify pueda darme solucione un problema.

 

Gracias !!

22 Replies

Re: Canciones descargadas se vuelven a descargar cada semana

Jemi
Spotify Legend

Hey @tangoletal, help's here.

 

We hope you don't mind us replying in English. It sounds like something might've happened with your offline devices. We suggest that you remove all your offline devices from your account page and then reinstall the app. Keep in mind that you'll have to download your music for offline listening again. 

 

Let us know how it goes! :)

 

JemiModerator
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Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Hi Jemi, I have as offline only 2 devices: my desktop mac and my Samsung phone. ¿What's wrong with that?.

¿And you suggest me to reinstall the desktop app or the mobile one?

Re: Canciones descargadas se vuelven a descargar cada semana

Moderator
Moderator

Hey @tangoletal.

 

Thanks for getting back to us.

 

There's nothing wrong with that - we're just asking you to remove all offline devices and then readd them, because this can often resolve the issue that you are currently experiencing. Could you give it a go and let us know if it works?

 

If you could also reinstall the app on both devices (desktop and mobile), that would be great. 

 

Let us know how you get on! We'll be right here if you have any other queries.

PeterModerator
 
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Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Hi @Peter

 

I'm working on it. If I get success I'll tell you.

 

Thanks a lot for your help!!

Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Hi @peter

 

I reinstaled the app in my desktop mac and in my Samsung s8+ and all the songs are starting to be re-downloaded again.

I can't stay with htis problem because when I need the dowloaded songs to not to use my mobile data they aren't.

What else coud I do?.

Should I go to another music stream service?.

 

Thamks!

Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Hi, Peter or Magie

 

The problem isn't solved yet. Have an idea please: yesterday the android apk downloaded all the sons and today the same.

 

Please give some kind o help. I can't stay in Spotify if this problem isn't solved.

 

Thanks a lot!

Jorge

Re: Canciones descargadas se vuelven a descargar cada semana

Moderator
Moderator

Hey @tangoletal.

 

Thanks for getting back to us. Let's see what else we can do.

 

Just to confirm, are these Spotify files which you have saved for offline listening and which are being stored on your SD card? Or are they local files which you are trying to import to your Spotify library from an external source?

 

Once we have this information, we'll be able to troubleshoot your issue further.

 

Thanks! We'll be looking out for your reply so we can get this sorted for you.

PeterModerator
 
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Re: Canciones descargadas se vuelven a descargar cada semana

tangoletal
Music Fan

Hi Peter

 

They are Spotify songs stored in my SD card for ofline listening.

 

Hop we can find the solution, and thanks or you interest!!.

 

Jorge

Re: Canciones descargadas se vuelven a descargar cada semana

Moderator
Moderator

Hey @tangoletal.

 

Thanks for clarifying that for us :)

 

The local files have to be stored on a desktop computer in order for them to appear on your mobile device - it won't work if you have the local files on your mobile.

 

To find out more about this, make sure to check out this support article, which guides you through the process.

 

Hope that helps! Let us know if you have any other questions regarding this.

PeterModerator
 
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