Cannot download songs.

[Kanejo]

Spotify was working fine until a couple of days ago when it stopped downloading songs. My internet connection is fine because I can play songs but when I hit the button to keep for off line use... It just sits there with a circle revolving but no progress. I have tried reinstalling Spotify and restarting the phone. Please help...

[Kanejo]

It seems to be an intermittent problem. Sometimes downloading works sometimes it doesn't.

[Daniel]

Hi. Can you confirm you phone, Android version and Spotify version?

How much free space so you currently have on your phone storage and sd card? Make sure when doing a clean install you follow the steps in the troubleshooting guide at the top of this forum.

[Kanejo]

Nexus 4, Android 4.4.4, Spotify 1.7.0.830, I have over 5 GB of free space.

[Kanejo]

Where is the trouble shooting guide? Why is there no link from the app? I have tried reinstalling 3 times. Removing the cache before hand... This version of Spotify seems to be acting differently to the old version.

[Daniel]

Hi, the roubleshooting guide is just on the top of this forum. Link below:

[GUIDE] How to fix common issues for Spotify on Android

[Carina]

Hey @Kanejo and welcome to the community!

Is it possible that you've reached the limit of 3.333 offline tracks per device?