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Cant access Top Podcasts section

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Re: Cant access Top Podcasts section

metaldays
Music Fan

I'm sorry to say, the error is still happening even after uninstall and a fresh install of the latest version. Could we maybe consider moving this issue to a dev for analysis? I suspect it might be rooted deep within the backend somewhere. 

Thanks!

Re: Cant access Top Podcasts section

Jeremy
Moderator
Moderator

Hi there @metaldays,

 

Thank you for your reply.

 

Can you let us know which version of the app you have?

Keep us posted.


Take care!

JeremyModerator
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Re: Cant access Top Podcasts section

metaldays
Music Fan
8.6.18.720

Can I provide anything else to finally help solve the issue?

Re: Cant access Top Podcasts section

Ver
Moderator
Moderator

Hey @metaldays,

 

Thanks for the info 🙂

 

Just to double-check- does the same thing happen when you switch to WiFi? 

 

In case you're using a VPN, we'd suggest you disable it. We don't recommend using a VPN with Spotify as that might affect the functions.

 

Keep us in the loop! We'll be right here if you have any questions.

VerModerator
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Re: Cant access Top Podcasts section

metaldays
Music Fan

Not using a VPN. The error occurs whether Im on WIFI or not.

Think we can forward this to the devs, seems like we are not able to fix the issue for a month now. All my info had been contained in this thread already 🙂

Re: Cant access Top Podcasts section

Novy
Moderator
Moderator

Hey again @metaldays

 

Thanks for getting back to us. 

 

We appreciate the info you've sent, we'd just need to confirm some additional details so we can continue investigating this behavior. 

 

Could you let us know in which country you're currently located?

 

We'll be on the lookout.

NovyModerator
 
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