Cant log in and go online on samsung s6

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Cant log in and go online on samsung s6

baolong_n
Casual Listener
So when i am at home and i enter my spotify info, it says logging in forever and it doesnt connect after a long time. When i am somewhere else with wifi, it connects after a long time. When i am logged on, it tells me that i am offline even though i can listen to my music (free version) but i cant browse anything. I have tried to reinstall tons of times and clear data.
6 Replies

Re: Cant log in and go online on samsung s6

Daniel
Community Legend
Which version of the Spotify app are you using? Does it work OK on mobile network?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Cant log in and go online on samsung s6

baolong_n
Casual Listener
I am using 3.7.0.833 and I dont get what you mean by mobile network

Re: Cant log in and go online on samsung s6

Daniel
Community Legend
I mean your cellular data that you use to access the internet when you are not connected to WiFi

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Cant log in and go online on samsung s6

baolong_n
Casual Listener

I dont have data

Re: Cant log in and go online on samsung s6

Daniel
Community Legend
Can you try another clean install but using the troubleshooting guide linked in my signature?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Cant log in and go online on samsung s6

baolong_n
Casual Listener

It does not work for me.

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