Cant search artist/song while on data

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Cant search artist/song while on data

acehao
Casual Listener

 

Plan

Premium

Country

 Canada

Device

Galaxy S8

Operating System

8.0, so Oreo 

My Question or Issue

 Had this issue for awhile but never really cared about it. I noticed that when I'm on data, it doesn't allow me to perform a search. It sas I'm offline.  

It works fine while on wifi, but not on data. I checked my data setting and it allows spotify usage.  Tried uninstalling and reinstalling, still having issue.

 

 

3 Replies
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Re: Cant search artist/song while on data

Rock Star 22
Rock Star 22

Hey @acehao, and welcome to the community.

Hope you're doing great!

 

Sorry to hear that reinstalling the app didn't help. Could you try removing your registered offline devices here?

 

Also, does this happen with your data everywhere or in just one location? 

Keep me posted 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Cant search artist/song while on data

acehao
Casual Listener

Hi billy, 

when I go to the link that you provided, it says "You don't have any offline devices".

It happens everywhere. 

Re: Cant search artist/song while on data

Rock Star 22
Rock Star 22

@acehao,

 

Thanks for the reply 🙂

 

Sorry if that didn't work. Could you please send me a screenshot of what's going on when you search for the artist? You can do this by clicking "Choose Files" under your reply and send over the screenshot. Please hide sensitive info when posting to the community.

 

Keep me posted.

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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