Canvas Button is Missing

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Canvas Button is Missing

thalessilva_o
Casual Listener

Plan

Premium

Country

Brazil

 

Device

(Xiaomi Mi A3)

 

Operating System

(Android 10)

 

My Question or Issue

 

I am desperate because my favourite artist has just released her new album and I simply am not being able to see the Canvas she created because the Canvas feature is missing on my App Settings. This is literally the saddest thing that has created me tons of anxiety since I am on quarantine. My mobile is a Xiaomi Mi A3 so it's a recent mobile, my app is on it's most recent version (8.5.59.11.37) and the Canvas Button is still not available. How can you guys simply disappear with one of the most important options on your app? My experience listening to the artists is being ruined because of this irresponsibility. I want my Canvas back otherwise I will cancel my Premium account. 

 

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11 Replies

AbdouSopo
Visitor

Hello, 

 

Plan : Premium

Region: France

Spotify version: 8.6.22.1112

Phone : One Plus 6T

OS: android 10

Oxygen OS : 10.3.9

 

I have the same issue with my account. I uninstalled my app, restart my phone, reinstall the app, log into an other account and the canvas were available. But when I logged into my account they weren't available :'(

 

Can you do something about that pls ?

Alex
Moderator
Moderator

Hi @AbdouSopo,

 

Thanks for reaching out about this.

 

If Canvas is not available on your account or it disappeared, the best thing to do is to create a new account and check whether it's available there. If that's the case you might consider transferring your Music library over with the help of this Guide.

 

Since Canvas is still in testing, it's not available on every account or you might see it only for a limited amount of time.

 

Hope you find this info useful.

AlexModerator
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SercanDogandor
Casual Listener

same problem

Mario
Moderator
Moderator

Hey there @SercanDogandor

 

Thank you for reaching out and for letting us know about this.

 

Have you followed the steps that @Elena provided in the post above?

 

As @Xenia mentioned - we have an ongoing issue with this at the moment. You can add your +VOTE and subscribe here to get the latest news and updates about the missing Canvas feature.

 

Keep us posted. We're always one reply away 🙂

 

Cheers!

MarioModerator
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Katerina
Moderator
Moderator

Hey there @SercanDogandor and @Kerembuda,

 

Thanks for reaching out about this here in the Community!

 

If you haven't already, we'd recommend checking the status update and adding your +VOTE and details to the Ongoing Issue @Mario shared in his last reply. This way, you can stay up to speed with the latest info we have to pass on about this.

 

Hope this is helpful but don't hesitate to give us a shout if there's anything else we can help with.

 

Have a lovely day 🙂

KaterinaModerator
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SercanDogandor
Casual Listener

yes, i tried but nothing changed.

 

 

Region: Turkey
Spotify version: 8.5
Phone : xiaomi redmi note 7
OS: android 9 

OS patch: 2020-05-05

MIUI: 11.0.06

 

still i dont have "canvas" buttton

Spotify version: 8.5.76.962

Kerembuda
Casual Listener

Plan

Premium

Country

Turkey

Device

Xperia X F5121

Operating System

Android 8.0.0



Hi, i have the same problem, but i had the canvas feature before. It suddenly dissapeared. Tried fresh install, formatting my phone. Nothing works.If i log into my account on another device (which can use this feature with no problem at all), it is not working either. But if i log in with my friends account on my own device, canvas feature is working without a problem. I tried everything even contacted the live support but they only said just go and open a new account. I don't want to open a new account just because a weird bug related to my account.

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canvas option missing.png

cafiche
Visitor

I have the same smartphone and the same problem. Trust me that I tried EVERYTHING. It's impossible to fix it at least by the users. I just finish a conversation with support (about 10 mails with screenshots and all possible things to do) and nothing works. It's a shame. Maybe it's a problem of the Play Store or Xiaomi. I don't know but it's very frustrating.

Elena
Moderator
Moderator

Hey there @thalessilva_o!

 

Thanks for reaching out to us! We'll do our best to help you out.

 

You can start off by trying a clean reinstall of the app to make sure that any outdated files are removed.
 
Give your device a quick restart as well before you open the newly installed app.
 
If that doesn't solve the issue, if a family member or a friend has a Spotify account, it could also be a good idea to ask them to log in on your device to see if the app behaves the same way.
 
We'll be on the lookout for your reply. Feel free to get back to us if you have any further questions 🙂

ElenaModerator
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Deliria19
Casual Listener

Hello. I have the same problem too and I did all that you suggested to do. I've asked someone to login their account in my phone and we are subscribed under one family plan and their account has a Canvas feature but when I switch back to mine, the feature disappeared again. Have you got any othet solutions?

Xenia
Moderator
Moderator

Hey there folks,

 

Thanks for reaching out about this in the Community.

 

We suggest you add your +VOTE and subscribe to this ongoing issue thread, to get the latest news and updates about the missing Canvas feature.

 

It'd also be great if you could provide the information requested in the Status Update, so that our tech teams can get to the bottom of this.

 

We'll keep an eye out for your comments 🙂

 

Have an awesome day!

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen
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