Canvas not working on my account


Canvas not working on my account





Czech Republic



Honor 7c

Operating System

Android Oreo


My Question or Issue


Canvas is not working on my account, when I switch to another account it's fully working. On my account, in the options, i have canvas turned on, but its still not working. I tried to install and uninstall Spotify, but it didn't work, turned Canvas on/off multiple times, but it didnť work either, please help.


1 Reply

Rock Star 24
Rock Star 24

Hey @b0rec 


Looks like you may need a clean install, which means deleting everything Spotify has created in your phone:


1. Uninstall the app from phone by going to 'Settings' -> 'Apps' then scroll to the Spotify app and tap on it. Once loaded press 'Uninstall'.
2. Using a file manager make sure that the below folders are deleted if they still exist:


  • /emulated/0/Android/data/
  • /ext_sd/Android/data/
  • /sdcard1/Android/data/
  • /data/media/0/Android/data/

You will lose all preferences & offline playlists in doing this.


3. Reinstall from the Play Store.


Check this thread for more info:


Hope it helps. 🙂


osorniosRock Star 24
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