Canvas not working on my account

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Canvas not working on my account

b0rec
Visitor

Plan

Premium

Country

Czech Republic

 

Device

Honor 7c

Operating System

Android Oreo

 

My Question or Issue

 

Canvas is not working on my account, when I switch to another account it's fully working. On my account, in the options, i have canvas turned on, but its still not working. I tried to install and uninstall Spotify, but it didn't work, turned Canvas on/off multiple times, but it didnť work either, please help.

 

1 Reply

osornios
Rock Star 24
Rock Star 24

Hey @b0rec 

 

Looks like you may need a clean install, which means deleting everything Spotify has created in your phone:

 

1. Uninstall the app from phone by going to 'Settings' -> 'Apps' then scroll to the Spotify app and tap on it. Once loaded press 'Uninstall'.
2. Using a file manager make sure that the below folders are deleted if they still exist:

 

  • /emulated/0/Android/data/com.spotify.music
  • /ext_sd/Android/data/com.spotify.music
  • /sdcard1/Android/data/com.spotify.music
  • /data/media/0/Android/data/com.spotify.music

You will lose all preferences & offline playlists in doing this.

 

3. Reinstall from the Play Store.

 

Check this thread for more info:

 

https://community.spotify.com/t5/Android/Canvas-not-working/m-p/4827150

 

Hope it helps. 🙂

 

osorniosRock Star 24
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