Change plan

[lopes0603]

Yesterday I was trying to change the free plan by familiar plan, but during the process had a problem. The system crashed twice and I paid twice, but  the familiar plan doesn't implemented. And I can not talk to anyone. If someone can help me, I will be thankful.

[Sophia]

Hey @lopes0603! 

Thanks for reaching out to the Spotify Community. We'd like to help. 

In this case, we recommend getting in touch with our Accounts team so they can look into this. You can do it via Twitter, Facebook or, email: 

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/SpotifyCares/
• Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any questions. We'll be here for you 🙂

Sophia,