If I had to guess, the staff here are working in full damage control mode and are trying to make the issue of the missing widget look smaller than it is, and your topic was collateral damage.
Which is even more hilarious, since the answer they're giving those of us complaining about the widget removal is that we should just use the notification controls... and then they add into our thread more proof that the notification controls are unreliable.
Yep! Back to my old Google Play Music account. I signed up for Spotify when they announced that they were going to merge Play Music into YouTube Music (which currently doesn't suit my needs), but at least they're still working on getting the features I want into YouTube and haven't deleted Play Music yet... they're still doing better than Spotify, which removed the one mandatory feature less than a year after I join.
The widget was my primary method of interacting with Spotify. I have been rather disatisfied with the app, crashing, bluetooth controls not working after reconnecting, general usability. I am going to start testing Amazon Music, I hope it's comparable to the Audible app which behaves much better than Spotify. If the decision to remove the widget isn't reversed or I like Amazon better, I will vote with my dollars and move to another music service. At least they give a discount for a year's family subscription.
They know we're unhappy and they suggest that they're listening. Get the rest of the internet where people are furious about this to come here, too. I know there are at least a few Reddit threads. Organizing our collective dissatisfaction is the best chance we have of getting them to fix it.
This is Spotify's worst and most poorly conceived change in my entire time as a customer. I use the widget daily on my bike rides and the notification bar is much more difficult. Its removal was inconsiderate and regressive, and has made me reconsider my longstanding subscription.
From an end user perspective, this makes no sense to me to add more steps to do the same thing. So in order for me to get into my player, I have to unlock my phone, then pull the notification bar down and then control it from there? Normally I unlock my phone and it's just there on my home screen waiting for me.
This was a bad design decision from your UX designers and definitely wasn't thinking like an end user.