Constantly logged off requiring Spotify to be downloaded again

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Constantly logged off requiring Spotify to be downloaded again

MrOPounder
Newbie

 

Plan

Premium

Country

Canada

Device

 Samsung Galaxy 9

Operating System

Most up to date System

My Question or Issue

Everyday spotify stops working and says I'm offline and that I need to go online to log in. The only way of fixing this is to delete the app and redownload the app and all my music. When ever I close the app (even on online mode) this same problem occurs. Why am I paying for an app that doesnt even let me on?

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Re: Constantly logged off requiring Spotify to be downloaded again

Jemi
Spotify Legend

Hey @MrOPounder, help's arrived. 

 

Sounds like something might've happened with your offline cache. We suggest that you remove your offline devices from your account page, and then perform a quick reinstall

 

If that doesn't do the trick, try connecting to a different network and see if it makes a difference. Send us screenshots as well. 

 

Keep us posted :)

JemiModerator
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