Content is not displaying / Blank Screen

[aaronfaber]

Description

No content is displayed when I open the application. All that is visible is the task bar at the top. The navigation menu does not appear when I click on the menu button.

What are the steps you took to get to the error/issue?

Reinstall Spotify as stated in the trouble shooting guide.

Open the Application

Log in with credentials

Home page should appear normally

Click onto playlists from navigation menu

Click onto friends from navigation menu

Press home button to close the app

Exit app completely.

Reopen Application

What I expected to happen

When I go onto playlists for the first time I expect to see all my playlists listed.

When I go onto friends, I expect to see my friends listed.

When I reopen the application I expect to see content

Did you restart your device when troubleshooting in section B?

Yes,

Did you read the connection troubleshooting tips?

Yes,

Your device

Samsung Galaxy S3

Device’s Operating System

4.1.2 Jelly Bean

What type of account do you have?

Premium

Space left on your device

5.25 GB

Space left on your SD card (if applicable)

5.15 GB

Space left on your External SD card (if applicable)

N/A

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

No

If you said "No", when does the issue not occur?

N/A

My mobile Spotify version

0.7.4.610.gd7332b3

My desktop Spotify version (if applicable)

N/A

My mobile provider and country

Tesco Mobile, United Kingdom

My username

aaronfaber

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Tried both

Do you have any screenshots you can attach to more clearly explain your issue?

  

[Joe]

Hiya. Can you just confirm whether spotify loads correctly with wifi turned off, in other words over mobile data network?

[aaronfaber]

I can confirm that it loads correctly when wifi is turned off

[Joe]

Thanks, so it sounds like something is blocking communications over wifi. I assume that other apps can access the internet normally over your wifi connection. Are you able to test if it works over a different wifi connection? Are there any security features built into your router which you could try turning off temporarily and is UPnP enabled?

[aaronfaber]

Unfortunately I have to retract my earlier statement. I've done some further investigation and the app only works intermittently over mobile data. Please find below a screenshot of the same problem when the app was running over mobile data:

I also tested the app on a secure wifi connection and an open connection. Same problem unfortunately!

[Joe]

This is pretty odd. What's the icon in the top left of your screen capture out of interest - not one I recognise.

[aaronfaber]

Google gesture search