Daily Mixes Missing

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Daily Mixes Missing

Laurige
Casual Listener

Plan

Premium

Country

India

Device

Samsung A9

Operating System

Android 9

Hi everyone, 

 

First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I subscribed to Premium, the disappeared from my mobile.

I tried restarting my phone, reinstalling the app but they are still missing.

In "Made for You", only the time capsule is appearing.

 

Also since I subscribed to Premium, I am not able to dislike artists.

 

Thanks in advance for your help!

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Daily Mixes Missing

Laurige
Casual Listener

Hi guys,

 

The daily mixes came back just like that.

 

Thanks!

View solution in original post

9 Replies

Re: Daily Mixes Missing

Rock Star 3
Rock Star 3

Hey @Laurige thanks for reaching out to the Spotify Community,

 It might also be beneficial if you can restart your device, although it sounds simple, it can help from time to time.

Also try clearing your cache and data by following these steps:



Step 1: Head to the Settings menu.
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available.

Here is a video to help with that.

https://www.youtube.com/watch?v=K-PeUOLLk0s



Let me know how it goes,

Jack :)

JᴀᴄᴋRock Star 3
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Re: Daily Mixes Missing

Laurige
Casual Listener

Hi Jack,

 

Thanks for your help.

 

Unfortunately, restarting the phone and clearing the cache didn't help.

 

Cheers

 

Laurige

Re: Daily Mixes Missing

Moderator
Moderator

Hey there @Laurige,

 

Thanks for posting here in the Community regarding this!

 

You mention that your Daily Mixes disappeared after upgrading to Premium. This sounds like the Ongoing Issue our tech teams are currently looking into.

 

In this case, we'd recommend heading over to this thread to add your +VOTE and requested information. We'll make sure to pass on any updates we have regarding this there.

 

On another note, you mention you're having troubles disliking artists. It'd be helpful if you could share any screenshots of what you see so we can take a closer look on our end. Just make sure that there's no private or sensitive info displayed.

 

We'll be keeping an eye out for your reply. If you have any further questions, don't hesitate to give us a shout.

 

Have a lovely day :)

KaterinaModerator
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Re: Daily Mixes Missing

Laurige
Casual Listener

Hi Katerine,

 

Thanks a lot for your help!

 

I just voted to the thread

 

Please find attached the screenshots from mobile and laptop.

 

Cheers

 

Laurige

Laptop View.jpg
Screenshot_20190523-092710_Spotify Mobile.jpg

Re: Daily Mixes Missing

Moderator
Moderator

Hey there @Laurige.

 

Thanks for getting back in touch and adding these screenshots to clarify!

 

Unfortunately, it's not possible to select "Don't play this artist" on Premium. This would explain why you're having troubles doing so from either of your devices.

 

Hope this helps clarify things! We'll be happy to lend a hand if there's anything else you'd like help with.

 

Have a lovely day :)

KaterinaModerator
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Solution!

Re: Daily Mixes Missing

Laurige
Casual Listener

Hi guys,

 

The daily mixes came back just like that.

 

Thanks!

View solution in original post

Re: Daily Mixes Missing

Moderator
Moderator

Hey there @Laurige,

 

Thanks for keeping us in the loop.

 

Glad to hear that your Daily Mixes are back :)

 

Don't hesitate to give us a shout if there's anything else we can help with, we'll be spotify:track:4Gl0cgJY72rzNTDXsUHJVj

 

Have a lovely day!

KaterinaModerator
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If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Daily Mixes Missing

vedantwalia
Newbie
Hi I'm also facing a similar issue. Since I've switched to premium I've lost my release radar, daily mixes (after nearly a month I have just 3 of them) and discover weekly. The thing is I can still access the release radar and discover weekly but i have to search for them. They're not available in the made for you tab. PS. the account i switched to is nearly 2 months old and the premium is going to be a month old in a few days.
Highlighted

Re: Daily Mixes Missing

Moderator
Moderator

Hey there @vedantwalia,

 

Thanks for posting and welcome to the Community!

 

Keep in mind that it might take a few weeks of listening to a variety of songs before you receive your Daily Mixes.

 

Since however you mention it's been more than that, we'd suggest double checking if you are able to search and locate them when accessing your Spotify account on a different device.

 

If you're having troubles doing so, we'd recommend heading to this Ongoing Issue and adding your +VOTE and info there. Our tech teams are aware and looking into this. 

 

Let us know how you get on!

 

Have a lovely day :)

KaterinaModerator
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If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
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