Doesnt give me option to create playlist (galaxy s7)

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Re: Doesnt give me option to create playlist (galaxy s7)

Lenahan21
Regular
It sucks, I don't even have that option to add to the playlist though like the one that you posted. It's nuts!!

Re: Doesnt give me option to create playlist (galaxy s7)

Courtneysmixon
Regular
Yea I don't know who we're suppose to contact either

Re: Doesnt give me option to create playlist (galaxy s7)

Lenahan21
Regular
Me either, this is a huge turn off for this app honestly. I just want it fixed!

Re: Doesnt give me option to create playlist (galaxy s7)

Courtneysmixon
Regular
Hey, I don't know about you, but I started thinking of anything I've done on my end that messed with the app and I recently changed my wallpaper and theme. So i changed it back and now it's giving me the option to select a playlist again.
Screenshot_20160927-094844.jpg

Re: Doesnt give me option to create playlist (galaxy s7)

Lenahan21
Regular
Nope I haven't changed anything in the past few weeks on my phone as far as settings or even internal settings go but I'm gonna try and tinker around and see what works! Thank you

Re: Doesnt give me option to create playlist (galaxy s7)

Courtneysmixon
Regular
No problem, I hope it starts working for you soon

Re: Doesnt give me option to create playlist (galaxy s7)

Idahogrrlz
Casual Listener
Exact thing happening to me. No changes to phone. Used and added songs to playlist last night as usual. Tonight I see the odd display with the playlist options below, but when clicked on nothing happens.

Re: Doesnt give me option to create playlist (galaxy s7)

Courtneysmixon
Regular
That's strange, and I'm honestly not sure whether it's the app or the
phone. I would try to contact spotify somehow just because the most logical
thing seems it wpuld be the app I just don't know if they have a technical
support unit or not.

Re: Doesnt give me option to create playlist (galaxy s7)

Community Manager
Community Manager

Hey folks @Courtneysmixon@Lenahan21@Idahogrrlz!

 

Thanks for reaching out to us on the Spotify Community, we're here to help.
Thanks also to @Huib for looking into things so far!

 

Looks like there's a few things going on here, let's try and get those sorted :)

 

@Lenahan21, We're sorry to hear you're having trouble with playlists! That's not cool. Are you able to log in on a different device, and try creating a playlist there?
Then, try again on your main device, to see if the option shows up.

Let us know, we'll be right here to keep looking into things.

Playlists: If any other users are having this same issue, do you have any playlists already created? Or, are you trying to make your first? If you could also give the above steps a go too, that would be awesome.

@Idahogrrlz We're sorry to hear you're having similar issues. Let us know a little more info, and check out the steps here. We'll look into things for you too, don't worry!


@Courtneysmixon, It sounds like things are back up and running for you now, that's great! Just to check, are you also able to see the 'Your Library' section?

Your Library: For anyone who is not seeing 'Your Library', please can you head to the thread here
Let us know the requested info, and we'll keep looking into this issue separately :) 

Thanks all, and give us a shout with any questions.

/M

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