Download via Mobile Data

Reply

Download via Mobile Data

Cracky_310
Casual Listener

Plan

Premium

Country

 Germany 

Device

(Samsung Galaxy S9)

Operating System

(Android Oreo.)

 

My Question or Issue

I've activated mobile downloads, but Spotify doesn't download and still wants me to activate it in settings.

 

Screenshot_20180729-000738_Spotify.jpg
Screenshot_20180729-000725_Spotify.jpg
4 Replies
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Re: Download via Mobile Data

Rock Star 22
Rock Star 22

Hey @Cracky_310 🙂

 

Please go ahead and follow these steps:

 

  • Sign out, then sign back into the Spotify app
  • Do a soft reset (Power off, then power the device back on)

let me know how this goes 🙂

Billy-JRock Star 22
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Re: Download via Mobile Data

Cracky_310
Casual Listener

Still the same problem

Highlighted

Re: Download via Mobile Data

Cracky_310
Casual Listener

Looks like its a with the Dual SIM.

If i deactivate one SIM Card the download works just normal.

 

Any ideas? 

Highlighted

Re: Download via Mobile Data

Rock Star 22
Rock Star 22

@Cracky_310,

 

Thanks for the reply. In this case, this looks like an issue with your network. I would fix this issue with your network provider or your device manufacturer, since it seems to be working with one SIM. 

 

Hope this helps!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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