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Downloaded music disappeared and have to be redownloaded

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Downloaded music disappeared and have to be redownloaded

user-removed
Not applicable

 

Plan

Premium

Country

United States

 

Device

ZTE Blademax 3

Operating System

Android 6.0.1 Marshmellow

 

My Question or Issue

My issue is that whenever I download music to play offline and I update to a new version of spotify.... It erases all my music that Iv'e downloaded. This seems to be an ongoing issue. Spotify is currently installed in internal storage part of my phone. Please help me! Thank you Spotify team.

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Re: Downloaded music disappeared and have to be redownloaded

Roadie

Hey @user-removed, welcome to the Community!

 

Sorry to hear you're having trouble with this. We'll do our best to help. 

 

In this case, it'd be best if you follow the steps listed under this support article to see if it helps.

 

Let us know how it goes.

 

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