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Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.
Need help? Check out Spotify Answers for solutions to a wide range of topics.
Did you take out a subscription with the one month free trial? If so, you should still have access to premium and it may just be that you logged in with the wrong details. Check the email receipt from Spotify which will show the user name you should be using. If it's a 10 digit number, you need to log in with facebook.
If you had the 7 day mobile trial, I suspect it ended when you reset your mobile but you can still go for the one month premium trial when you subscribe.