Help Wizard

Step 1


Downloaded music won't play when offline

Downloaded music won't play when offline






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

My downloaded music won't play when I am offline or not connected to internet. It keeps asking for internet connection. I have tried to download the music again. But didn't solve the issue


1 Reply

Hey @TheVegan,


Thanks for posting here in the Community.


Could you please share with us the following? We'll look into this further.

  • Screenshots of what you're seeing
  • If the same thing happens on a different device
  • If you've tried any troubleshooting steps

Keep us posted.

Ver Moderator
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