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I'm having a similar issue as a lot of Priemium members. I have a whole bunch of songs and playlists downloaded to my phone that disappear every few days. This forces me to redownload the same songs and playlists every time.
I have gone through the community posts and followed a lot of the guidelines, ie. erase all data, clear cache, uninstall Spotify, restart device, reinstall Spotify, re-download all songs and playlists. It takes hours to do this and frankly, it is a bit ridiculous for a paid service.
I have done this 4 times over the last month or so. Can anyone else help?
I have a Galaxy S7 Edge with Android Marshmellow 6.0.1 saving all data to SD card.
Upgraded to s9+. No issues since, with settings as described.
I've gone through the process of having my downloads force removed, over and over. The troubleshooting alone is consuming a lot of time with no end in sight. I'm going to make a final effort to make sure I've done everything possible, then I'm leaving this service.
Whenever it deletes my downloads (every few days, or after a phone reboot) it makes me log in again. I log in with Facebook, and was curious if anyone thinks it could be an authentication bug.
Hi,
No, that didn't work.
Seems silly that they can't fix this simple bug. Not the best programmers they think they are
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