Downloads removed

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Downloads removed

user-removed
Not applicable

Plan

Premium

Country

India

Device

Samsung M30

Operating System

Android 9

 

My Question or Issue

My downloads get deleted everyday and today I clocked it , I had set the download option " on " fr my liked songs playlist and somehow everyday for like the past 5 days they get deleted at midnight 12 , they get reset for no reason ...my premium subscription isn't expired and I have more than enough storage and an internet connection 

Screenshot_20190808-005139_Spotify.jpg
3 Replies
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Re: Downloads removed

Rock Star 12
Rock Star 12

Hey @user-removed ,

 

Welcome to the Community! I hope you're doing fine.

 

I recommend you to take a look at this article, under the section "Downloads unexpectedly removed.  for more help with this.

 

Thanks 🙂

BruneliciaRock Star 12
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Re: Downloads removed

user-removed
Not applicable

I have already tried those steps and read it and re read it and tried it again 

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Re: Downloads removed

Moderator
Moderator

Hey,

 

Thanks for being in the Community! 

 

When the downloads get unexpectedlyh removed, it's advisable to do a clean reinstall. Besides that, it'd be worth it to check this article out

 

Let us know whenever you need further help - we're here for you 🙂

PetyaModerator
 
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