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ovibivi
Newbie

Plan
Free
Country
Vietnam
Device
Samsung Galaxy J4
Operating System
Android 
My Question or Issue
I couldn't see the songs' covers, lyrics or any play/pause, skip buttons after i clicked at the now playing bar. My screen was a black. I waited but there was nothing but a black screen. The music was also off after the screen went off.
It's frustrating.

Screenshot_20180813-122002_Spotify.jpg
1 Reply

Re: Error

Rock Star 21
Rock Star 21

Hey @ovibivi,

 

Sorry to hear this. No worries, I’ll be happy to help!

 

It sounds simple, but is often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next 😊

Billy-JRock Star 21
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