Help Wizard

Step 1


Family Mix? My kids can't join?

Family Mix? My kids can't join?





United States


Galaxy S9

Operating System

Android 10


My Question or Issue

I have 5 people on my family premium plan, but only 2 show up on the family mix.  When my teenagers go into the family mix, there's no option to join, even when they click on the 3 dots...  Help!

1 Reply

Hey @bgrayduck!


Thanks for reaching out to us and welcome to the Community!


Your kids should be able to join the Family Mix from this page


It's also worth giving it a shot in an incognito window to avoid the possible issues that the data stored in their browser may cause.

If these steps don't solve this for them, they can leave their details and +Vote in this thread.
Hopefully we'll have this sorted out soon, keep an eye on the page for any updates.
Let us know if there's anything else we can help out with.

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