Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Updated to latest Galaxy S9 software QP1A.190711.020.G960FXXU7DTAA with One UI 2.0 and it crashes when I start the app. Spotify version 8.5.44.941. Have tried turned off battery optimization, turned on all permissions, cleared cache and data, reinstalled app..
I have the same issue on a Samsung A70 and a Samsung A5.
If you long press the Spotify Icon you get a menu of 3 of your play lists and a search.
Selecting any of these will open the app and it will not crash unless you go to the home screen!!
So sounds like summit up with the home screen.
Have the same issue since the last Android update with S9 SM-G960F.
Using the latest spotify version.
Hey folks,
Thanks for reaching out to us. Don't worry, Help is here 🙂
We'd suggest you give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not causing this issue.
It's also a good idea to check if any battery optimization or power saving apps are activated for Spotify. If so, you can deactivate them for the app.
@Trixarn1 You can try opening the app on another device. Does the issue persist?
Let us know how it goes. If you have questions, you know where to find us.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…