Google Clock app not connecting to Spotify for alarms

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Google Clock app not connecting to Spotify for alarms

lionsbsanders20
Casual Listener

 

Plan

Premium

Country

USA

Device

Pixel 4XL

Operating System

Android 11

 

My Question or Issue

Since the most recent update, Google Clock will not connect to a Spotify playlist for an alarm. In fact, it failed to even trigger my alarm at the right time. I've since cleared the cache, data, and storage of Clock app and now Alarm is triggering at right time, but Spotify app still not connecting. Error being thrown is java.lang.NullPointerException.

I've done a clean reinstall of Spotify app and still not working. Even when I preview the playlist within Clock app, the app shows the Now Playing icon but there is no audio.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

dinomight
Rock Star 11
Rock Star 11

Hey everyone, I can now let you know that this has been confirmed to be a bug and is expected to be fixed in the next update. Thanks again for your posts about this issue!

dinomightRock Star 11
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

View solution in original post

Solution!

Ver
Moderator
Moderator

Hey folks 🙂

 

Could you check if you're still experiencing this after updating the app?

 

In case the issue persists, could you share with us the following:

  • Device + OS version
  • Exact Spotify version

Keep us posted.

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

View solution in original post

19 Replies

mafoo1981
Newbie

Same thing here, missed a couple of alarms this week. Switched back to regular alarm sounds until it gets sorted. Pixel 5

w96a5y9-to_m
Casual Listener

Same thing here on Moto G Power (2021), phone will vibrate twice then act like I missed the alarm.

Aruteeru
Newbie

I am having same/similar issue. Moto G Stylus (2020). Made sure my phone and spotify was update. Restarted phone, cleared caches, reinstalled spotify, logging out and back in, changing wifis, etc. After looking around for something for a few days now I seen that the last update for Spotify was the 24th of this month, which would explain the timing must have to do with the update.

Alarm starts and getting 0-1 vibrate before it just says I missed my alarm. Doesn't play anything, just miss alarm.

 

I love using Spotify for waking up and all my other alarms, so it's unfortunate that I cannot rely on Spotify until whatever caused these issues is fixed.

Bifauxnen
Newbie

I have the exact same issue on my Moto e5 play running Android 8. Started happening a couple days ago.

MafeG
Moderator
Moderator

Hi folks,

 

Thank you for posting on the Community.

 

The best way to start troubleshooting an issue is by running a clean reinstall of the app, this one is more thorough than a regular reinstall and helps you have an app free of old files. Then make sure the app has enabled all permissions. 

 

If the reinstall doesn't work, please let us know the make, model and OS version of your phones, as well as the Spotify version.

 

Keep us posted.

MafeGModerator
Help others find this answer and click "Accept as Solution".
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“When the power of love overcomes the love of power, the world will know peace. - Jimi Hendrix

lionsbsanders20
Casual Listener

I have completed a complete/clean reinstall of Spotify as instructed and the issue persists.

I have a Google Pixel 4XL, running Android 11, Spotify version 8.6.56.867.

Respectfully, I think the most recent update on 8/24 is responsible for the broken connection between Alarm and Spotify apps.

dinomight
Rock Star 11
Rock Star 11

Hi all! Just to update you, this issue has now been reported to the Spotify team. Your detailed troubleshooting info has been much appreciated. Please just be sure to keep your app updated so you won't miss any fixes to this.

dinomightRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

dinomight
Rock Star 11
Rock Star 11

Hey everyone, I can now let you know that this has been confirmed to be a bug and is expected to be fixed in the next update. Thanks again for your posts about this issue!

dinomightRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

lionsbsanders20
Casual Listener
Many thanks to the Spotify team for taking this issue seriously. Hope to see an update soon.

irakez
Newbie

Thank you, looking for the update soon

Solution!

Ver
Moderator
Moderator

Hey folks 🙂

 

Could you check if you're still experiencing this after updating the app?

 

In case the issue persists, could you share with us the following:

  • Device + OS version
  • Exact Spotify version

Keep us posted.

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

View solution in original post

lionsbsanders20
Casual Listener
It seems to work! Just set an alarm, set Spotify as the tone, and it turned
on at the correct alarm time.

MafeG
Moderator
Moderator

Hey @lionsbsanders20,

 

Thanks for letting us know that everything is working fine now.

 

Remember to always keep your app updated, so you don't miss any fixes or new features. Don't hesitate to give us a shout if you have more questions.

 

Have a great day!

MafeGModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“When the power of love overcomes the love of power, the world will know peace. - Jimi Hendrix

nirmid
Newbie

unfortunately im still having this problem. Tried clean reinstall , it works for a few minutes but then return to not working. i have Oneplus 6T, OS - 10.3.12 , app version - 8.6.64.1081

Knm
Casual Listener

I'm also having the same issue "java.lang.NullPointerException"

Google Pixel 5a

Android 11

Spotify version 8.6.66.1238

 

I tried the full reinstall, downloading the song files, and pausing VPN when it was trying to connect, but no change.

Screenshot_20211001-121812.png

Knm
Casual Listener
Actually I found my fix: I had auto updates of apps set to off, but just manually updated my clock app. It is now working

Ver
Moderator
Moderator

Hey folks,

 

Thanks for the info 🙂

 

@Knm Glad to hear that it is now fixed for you.

 

@nirmid Could you update the app with these steps to see if the issue persists? It's also important to make sure that your alarm clock app is also up-to-date.

 

Keep us posted.

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

AntinKuntin
Newbie

Hi,

redmi note 8 pro

Android 10

Spotify 8.6.68.1225

Clock 6.4.1

I had this problem. It is solved by Android settings.

Go to settings>apps>manage apps>Spotify.

IMG_20211009_020558.jpg

Under permissions there is autostart and enable triggered start.

IMG_20211009_020617.jpg

I also enabled allow apps to start automatically for clock app.

IMG_20211009_020641.jpg

Now, it's working flawless.

 

 

 

Alex
Moderator
Moderator

Hey @AntinKuntin,

 

Thanks for the post and for sharing what helped you 🙂

 

This is very useful for other users facing this issue.

 

Cheers.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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