Heart icon on lock screen not working

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Heart icon on lock screen not working

CatAdsett
Regular

 

Plan

Premium

Country

UK 

Device

Sony Xperia Z2 Compact 

Operating System

Android 9

 

My Question or Issue

The heart icon on the lock screen doesn't work or the dislike button but the play and skip ones do. Screenshot attached

 

Screenshot_20190904-073839.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Heart icon on lock screen not working

Moderator
Moderator

Hey @CatAdsett,

 

Welcome to the Community.

 

We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

If you're still having trouble, could you let us know the exact version of Spotify?

 

Looking forward to your reply :)

Daisy Moderator
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4 Replies
Solution!

Re: Heart icon on lock screen not working

Moderator
Moderator

Hey @CatAdsett,

 

Welcome to the Community.

 

We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

If you're still having trouble, could you let us know the exact version of Spotify?

 

Looking forward to your reply :)

Daisy Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Highlighted

Re: Heart icon on lock screen not working

CatAdsett
Regular

Weirdly that did work, it's still a little slow to respond like takes a second or two to actually heart it but I can deal with that.

 

Thanks! 

Re: Heart icon on lock screen not working

Moderator
Moderator

Hey @CatAdsett,


Awesome! Glad it works now :) 

 

Let us know if you need help with anything else, we're here to help.

Daisy Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.

Re: Heart icon on lock screen not working

CatAdsett
Regular

Thanks I already have anpther ongoing issue in the community which hopefully will be resolved to soon. 

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