Home screen - Something not working

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Home screen - Something not working

user-removed
Not applicable

This is a reccurent issue. 

 

Every time I launch the app the home screen display's "sorry, something went wrong. - That didn't work. Please have another go"

 

Other tabs work fine. But this one never updates and I have the same message over and over again. I just can never use the home tab.

Screenshot_2016-05-24-09-42-55.png

Model - Samsung Galaxy note 4 - Android 5.1.1

Spotify - 5.3.0.995

8 Replies
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Re: Home screen - Something not working

Community Legend

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders, removing offline devices and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues


Please use the search feature before posting a problem/bug/idea.
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Android Troubleshooting:
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Re: Home screen - Something not wording

Casual Listener
I try to fresh reinstall clearing cache everything and I'm still getting that what's going on here guys get the get it working because we're paying premium prices $10 a month is a lot to pay for a service that isn't working correctly I love the service but I mean come on guys make sure your apps working correctly this is not a problem since the update let's get on this and get it fixed thank you
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Re: Home screen - Something not working

Newbie

I have the exact same problem. Running Version 5.9.0.774 on a Sony Xperia X. All the other tabs work fine but the home tab. I get the same error message as shown above. I don't even have the option to fully uninstall it and re-install it clean again. Only thing I can do is disable or enable it.

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Re: Home screen - Something not working

Community Legend

Hey @1flybuckeye I'm guessing Spotify was preinstalled by your service provider, Are you able to clear cache and data from the application manager. Also worth deleting the four folders listed here under reinstallation heading.

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Re: Home screen - Something not working

Casual Listener

Hi

SS Galaxy S7.  Android 6.0.1.  Spotify version 6.1.0.1088 armv7

Tried the steps outlined in the guide - incl uninstall / cache clear / clearing offline devices on www and reinstalling.

No joy  Home Screen tab still not working - thogh other tabs do. Not Quite the Premium Experience I have been sold.  Pls fix and issue and update!

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Re: Home screen - Something not working

Community Legend

Hi. Do you get exactly the same error as shown in the screen capture in the first post?

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Re: Home screen - Something not working

Casual Listener

Yes, Joe.  I gett he exact same error message on the home screen as shown above

Re: Home screen - Something not working

Community Legend

Hmmm...I've had that a couple of times but it seemed to fix itself when I exited and restarted spotify. Try simply restarting your phone and if that doesn't work, try a clean reinstall inscluding deleting the folders detailed in this post.

 

If you still have problems, use the online contact form and someone at Spotify will help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

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