I am unable to play any songs or access any playlists and all of my playlists are empty.

[albrev8051]

Ever since updating my phone(not sure if this was a coincidence or not), I have been unable to play any songs through the search bar. Rather, I haven't even been able to get to a song since no playlist loads. All of my previously made playlists are empty, although they do still exist. The only way I can see that they still exist is by clicking the profile icon in the top left of the library page which now has a "1" on it for some reason. My profile name has also been replaced with a long string of numbers and letters as well. I've tried logging out and back in, uninstalling, force stopping, clearing cache, restarting phone, nothing works. Everything is fine on my pc though, this is only an issue on my phone.

[DaianaSoledad]

Hola! Me pasa exactamente lo mismo. Encontraste alguna otra solución? 

[Taylith]

Hello @albrev8051 , hope you're having a good day.

Maybe we should try logging in with a different account on the same device you have issues with.

I'll also need you to share some device info and Spotify version

And one last thing, would you check if the web player works fine(on the same device).

I'll be waiting to hear from you

[albrev8051]

Im using a Galaxy A10e and the Spotify version is 8.7.40.777. I tried switching accounts but I got the same thing happening. The web player is working fine. 

[Taylith]

Hello once again @albrev8051 

Not much is known about this so I'm gonna need a little more help from you.

Using screenshots or a video, can you take me through the steps you use to try and play a song(starting from opening up the app)

Can you also share what android version your phone is running.

I do apologize for the inconvenience.

Thank you.

[Taylith]

Hello @DaianaSoledad 

I hope you don't mind me replying in English.

I'm gonna need the same info I requested from the previous post.

Device info, android version and Spotify version.

A video or screenshots of your display would also be very helpful.

Thanks.

[Taylith · Accepted solution]

Another thing @albrev8051 and @DaianaSoledad 

These are some steps you can try out and see if nothing changes.

1. Uninstall the Spotify app.
2. Temporarily remove your SD card from your phone, then restart your device.
3. Download and install Spotify again.

If there's still no change, you can head over to This thread which is under investigation and is likely related to your issue.

Over there, you could leave a VOTE+ and subscribe to get any updates at the earliest.

Thank you

[g21953209929]

Ya reinicié mi celular (coolmex) de fábrica y sigue apareciendo que todas las playlist están vacías, la versión es 8.7.42.943, 

[albrev8051]

This worked! Thank you so much!

[Taylith]

I'm glad to hear it worked out in the end @albrev8051 .

How about you guys @g21953209929 and @DaianaSoledad ?

Have you tried the steps and if so, is there no change?