I can't access my music from my new android phone

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I can't access my music from my new android phone

user-removed
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I have downloaded, deleted, and downloaded again spotify for my first ever android phone, and while it can play music, I can't get the app to play my music, in either my playslists or my songs. I don't know what to do, please advise. 

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Re: I can't access my music from my new android phone

Rock Star 23
Rock Star 23

@user-removed

 

Be sure to use your spotify username/password to login, instead of an email address. That should give you access to your account.

osorniosRock Star 23
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Re: I can't access my music from my new android phone

user-removed
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I can't login without using facebook. I don't remember my spotify password, and everytime I try to recover my password, I get this message: 

Password reset, it looks like you are using your facebook credentials to log in to spotify. To change your facebook password go to your settings page at facebook.com

 

What does this all mean, and what do I do to log in without using facebook?

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Re: I can't access my music from my new android phone

Rock Star 23
Rock Star 23

@user-removed

 

It means you created your Spotify account using Facebook.

 

You can login directly to the app using your Facebook email (the one that gets all your fb notifications) as username and your Facebook password.

 

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
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Re: I can't access my music from my new android phone

user-removed
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I don't understand, what is Facebook email?

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Re: I can't access my music from my new android phone

user-removed
Not applicable

any more ideas?

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Re: I can't access my music from my new android phone

user-removed
Not applicable

I tried to something and I get this message:

Password Reset

It looks like you are using your Facebook credentials to log in to Spotify. To change your Facebook password go to your settings page at facebook.com.

 

 

Now I've done that, an I still can't log in to spotify on my phone without using the "Log in with Facebook' link.

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Re: I can't access my music from my new android phone

Rock Star 23
Rock Star 23

@user-removed

 

By Fb email I mean the email address you use to login to Facebook.

osorniosRock Star 23
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Re: I can't access my music from my new android phone

user-removed
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I've tried that email adress so many times I've lost count. I signed into my amazon prime account with zero problems, so I don't get this at all. I hope I can solve this my august, when I go n a big trip. 

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Re: I can't access my music from my new android phone

Rock Star 23
Rock Star 23

@user-removed

 

Get in touch with customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

 
osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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