I can't choose individual song. Only randomly

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I can't choose individual song. Only randomly

juancruz97
Casual Listener
I've seem other people with the same problem, I've readen all comments and more, but issue hasn't gone. Please, I want to play the song i want without waiting all songs in the playlists to be reproduced
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dinomight
Rock Star 11
Rock Star 11

What platform are you using? If you're using the free mobile iOS or Android apps, the shuffle play option is by design. You should be able to play songs as normal on the desktop as long as you haven't hit your monthly limit.

dinomightRock Star 11
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joeyc1028
Newbie
I find it incredibly stupid on how I can only shuffle my music and not listen to individual albums without shuffle. If I can do this on my computer with the free version, I should be able to do the same on my phone. Otherwise, I'll just listen to the full albums from my phone using YouTube. It's in better quality, too! 🙂

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48 Replies
Solution!

dinomight
Rock Star 11
Rock Star 11

What platform are you using? If you're using the free mobile iOS or Android apps, the shuffle play option is by design. You should be able to play songs as normal on the desktop as long as you haven't hit your monthly limit.

dinomightRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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juancruz97
Casual Listener
I'm using Android. Ok. Thanks for your help. I didn't know that

dinomight
Rock Star 11
Rock Star 11

No problem. Happy to help. Welcome to the community, and feel free to stop by anytime you have a question or need help!

dinomightRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable

I can't choose my own songs on either my Galaxy or online.  I have a premium subscription too.

Peter__
Community Legend

@user-removed wrote:

I can't choose my own songs on either my Galaxy or online.  I have a premium subscription too.


What do you mean "online", on the web player? 

 

If you have premium you should have on-demand access on all platforms, is your account definitely showing as premium on your online overview

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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user-removed
Not applicable

I was wrong about online.  It's just on my Galaxy that I can only use the shuffle option now. 

 

I am not a fan of that, so is there any way that can be changed?

Peter__
Community Legend

Is it not giving you the option to select tracks or is it just playing in Shuffle mode? On Premium you should be able to turn shuffle off from the Now Playing window. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

user-removed
Not applicable

Okay, so I see where you can turn off the shuffle, thanks for that.  However, when I go to do it, it says I need to upgrade to premium to be able to do this.  I am a premium membe and it shows on my account information. 

 

It's not allowing me to go through with the process.  Any ideas on that?

Joe
Community Legend

Is it possible you are logged into a different account? It's too easy to log in with a username instead of facebook credentials or the other way around. Try logging out and back in. Also, your account overview definitely shows an active premium and not unlimited subscription?

user-removed
Not applicable

Yes, I am logged in through my FB on both accounts and it shows my premium subscription.

user-removed
Not applicable

I've also tried to go through the process of signing up for premium, but it is telling me that it's not available. 

 

This is driving me nuts.  If there is someone who knows, please let me know.

Joe
Community Legend

Hey. Just to make sure there's no confusion, could you please copy and paste the username and what it shows under "Subscription Status" from your account overview.

user-removed
Not applicable

I can't really do that.  But I've checked numerous times and I'm pretty sure I'm logging in to it just fine.

Joe
Community Legend

Use the online contact form and someone at Spotify will help get this sorted. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Crankerbell1
Newbie
This is just a lie.
On iOS, you can play any song you like, whenever you like.
On android, you can only select shuffle, meaning the song you want to play could be hours away. This is ridiculous and inconsistent. Not to mention annoying.

Daniel
Community Legend

That's not true, it's the same for ios as it is for Android. The difference comes when you compare phones with tablets, plan (i.e. free, unlimited or premium).

 

Please see the thread Subscription Comparison Chart for a comparison of the different subscription levels Spotify offer.


Please use the search feature before posting a problem/bug/idea.
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kristenma
Newbie
same with me. Is there a way to fix it ? If so can you please help me?

Daniel
Community Legend

@kristenma wrote:
same with me. Is there a way to fix it ? If so can you please help me?

Are you using the free version? If so, then this is the correct behaviour. If not, can you provide more detail? Phone, Android version etc?


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Elzybells
Casual Listener
Logging out and then logging back in worked for me.
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