Help Wizard

Step 1


I can't disable the looping video on some songs.

I can't disable the looping video on some songs.






Samsung Note S4

Operating System

Android 6.0.1


My Question or Issue

I can't find an option to turn of the looping video that starts sometimes playing instead of showing the actual album cover. It slows my phone down and doesn't really enhance the listening experience at all.
Google didn't show any solutions to the problem either and I'd really like to turn it off.


Thank you for your time and I hope there is a solution.



1 Reply

Hey @RobinMH, welcome to the Community.


Hope you are doing great!


That looping video is uploaded by the artists themselves and therefore can't be disabled.

However, if you would like, you can submit it in Idea Submissions board or support it if this idea has been already submitted.


Hope it helps 🙂


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