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I can't share what im listening in instagram stories

I can't share what im listening in instagram stories

Plan

Premium

Country

 Argentina

Device

Xiaomi redmi note 4 

Operating System

Android 7 (nougat) 

 

My Question or Issue

 
I can not share a song in the instagram stories because the option does not appear. I already tried installing and uninstalling instagram and Spotify but it still does not work. 
 
Screenshot_2019-02-20-02-14-52-495_com.spotify.music.png
Reply
3 Replies

Hey there @Nicolasmarzullo,

 

Thanks for posting and welcome to the Community!

 

If you previously had the option to share to Instagram stories, but it's now missing, we'd recommend trying a clean reinstall of the app by following the steps below:

  1. Head here and click Remove all devices
  2. Go to your Spotify settings, scroll down to Storage and then clear the cache
  3. From the Android home screen, tap Settings > Apps
  4. Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
  5. Switch your device off and wait a couple minutes
  6. Switch your device back on
  7. Open the Google Play Store then search for and install the Spotify Music app

We'd also recommend making sure that both apps are on the latest version available.

 

However, keep in mind that we're always testing things in order to improve Spotify.

 

If you didn't have the option to share to your Instagram stories previously, you can find more info here. If we have any more info to share in the future, we'll be sure to keep you posted.

 

Let us know how you get on 🙂

KaterinaModerator
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Thanks for you answer Katerina but after following your steps I still cant share stories in Instagram. The option does not appear. What else can I try? It's a Issue or a Bug?

Hey there @Nicolasmarzullo,

 

Thanks for getting back in touch. 

 

Just to clarify, could you let us know if you previously had the option to share music to your Instagram Stories?

 

If you did, let us know if the option appears when using a different device.

 

We'll be keeping an eye out for your reply 🙂

KaterinaModerator
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