(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hey @Nbg1900, help's here.
Do you get any error message? First, make sure your OS and app is up-to-date. It's a good idea to reinstall the app.
Let us know how it goes, and send screenshots and we'll have a closer look.
All the best! :)