Announcements

Help Wizard

Step 1

NEXT STEP

I joined to duo premium account of my spouse but android app doesn't work.

I joined to duo premium account of my spouse but android app doesn't work.

actually android app shows update payment error :
" premium paused your last payment didn't work ".
even though my spouse paid for it! I uninstalled and reinstalled it but still doesn't work!
by chance one time it opened! I am pretty sure that it is Spotify bug.

spotify-web.png
spotify-android.jpg
Reply
1 Reply

Hey @arasaik 

 

There's currently an Ongoing Issue where users get in-app notifications telling their payment failed, despite it being successful, or despite the fact they're part of a Duo or Family plan. Follow this thread to keep yourself updated on the matter. 
The Issue thread also recommends Duo / Family plan members to reach out to Spotify Support team.

 

Have a lovely day 🙂

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random