I'm having trouble logging into Spotify on my Android device when vpn isoff

[#1]

I'm having trouble logging into Spotify on my Android device
When my VPN is on Algeria, the program goes online for me and it works, but otherwise it tells me that you are offline and it doesn't work.

[Maria]

Hey there,

Thanks for reaching out on the Community!

Just to confirm, does the same error message appear if you switch to another internet connection? For example, if you're currently using WiFi, you can try 4G/5G instead. What you could try, should the issue only happen when connected to WiFi, is to restart your router.

Keep in mind that using VPN may cause performance issues with the service, so we recommend not being connected to VPN while using Spotify.

If that doesn't do the trick, however, could you check if you're able to log in to your account page? It's also worth checking so that all info registered for your account on that page is up-to-date.

Let us know how you get on.