I'm not getting any daily mixes

[Barco1]

Hello. 

For some reason I'm not getting the daily mix. 

I'm a premium user. 

I used to get the daily mix, for about a day or two (then signed up for premium), and used to have a heart icon on songs. 

Now i don't have a heart icon, and no daily mix... No weekly discovery too. 

I've heard hundreds of songs already on Playlists and on the app's radio, i did likes and dislikes on them, But not getting any daily mix. 

What is the solution? 

Thank you. 

[Helsing001]

Almsot the same is happening to me.

Regarding daily mixes:

-on free I had 6 of them, after switching to Premium I have only 2 that never refresh, 1 containing music that I never listen to (on free all 6 were great and always refreshing).

Regarding Discover Weekly:

-after swicthing to Premium it disappeared from under Discover tab, but lucky me, I had followed it while I was on free, so I can still see it under my Playlists and it gets updated. However, it's a bug , not showing up where it should.

I contacted support , they acknowledged it's an issue and sent a ticket to R&D. I've been waiting for a week and no change, hopefully they will not forget about me.

[Barco1]

Hey

Thanks to you i found discover weekly on manual search

It doesn't appear where it should (bug, like you said) 

Still no daily mix.

[Helsing001]

Because I still don't have my daily mixes, I contacted support again.

The guy didn't have a clue about the ticket sent to R&D that his colleagued previously said he opened.

Instead, he gave me this weird explanation: my account has been part of a trial concerning the daily mixes, Weirdly, this trial doesn't cover Premium services, so when I switch to Premium, they dissapear (weirdly, they need to regenerate it seems, when you switch to Premium). He told me to wait another month. I've waited for more than 2 weeks already and I'm really sure things will not solve in the future. However, I will contact support again next month until they acknowledge it's a bug and ask development to make a fix.

I have another friend who created a new free account, after some days already got 4 daily mixes, then switched to Premium a week ago. Since then, no daily mix. For me it's obvious, it's a general bug, linked not only to my account, but to multiple accounts. If this happened where I work, I would probably do extra hours to solve the problem. But the support guy said my friend has been part of the same trial. Weirdly, he said that without asking me what is my friend's username.

I will not dwell on other obvious bugs, like Discover Weekly not being under Discover tab, its shortcut not working on my phone screen, the fact that on the free subscription I saw things like reccommended playlists based on other playlists or on multiple artists, features which don't show up on the Premium account, the fact that I actually have a daily mix on Premium, it's just that it's stuck and never gets updated..

Good thing they add me free days to my Premium account, so at least I haven't paid to this moment, but I would love to pay and have everything work well.