I thought i had canceled my premium account but i am still being charged

[Erinsalgat]

I talked to a representative and she was able to verify that my premium account was no longer activated as on January of this year but I was just charged yesterday?

[Joe]

I suggest you use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.