I've been a premium user, now it's not letting me use spotify on my phone

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I've been a premium user, now it's not letting me use spotify on my phone

patmickey16
Casual Listener
It's telling me to get premium but I already have premium, I reinstalled, signed in and out and I can't figure out what to do.
5 Replies
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Re: I've been a premium user, now it's not letting me use spotify on my phone

Daniel
Community Legend
Have you checked you are showing as a premium user on Spotify.com/account

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     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

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Re: I've been a premium user, now it's not letting me use spotify on my phone

patmickey16
Casual Listener
Yeah, I tried the website and it says I have the student premium, it just seems everything I do is not working
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Re: I've been a premium user, now it's not letting me use spotify on my phone

honker_rbinson
Newbie
I purchased prime but it tells me I need to be a prime member before I can turn off shuffle but I am a prim member
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Re: I've been a premium user, now it's not letting me use spotify on my phone

Daniel
Community Legend

How did you pay for it and in which country? 


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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Re: I've been a premium user, now it's not letting me use spotify on my phone

patmickey16
Casual Listener
I paid by debit card in the US, but it worked for about half of the month and it didn't give a warning and it says I need premium on the phone. When I click the "go premium" button it takes me to my account online and says "i'm not able to make the switch". It does say I have a premium subscription online.
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