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Inability to access offline on my Android Smartfone

Inability to access offline on my Android Smartfone

I have a premium account and Spotify tells me this but my Android SmartPhone says my licence to listen offline has now expired please go online to renew it. How do I renew this licence or is there a bug in the system as I have been a Premium account holder for 6 or so months? My account for Premium is still active.

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@dampsquid wrote:

I have a premium account and Spotify tells me this but my Android SmartPhone says my licence to listen offline has now expired please go online to renew it. How do I renew this licence or is there a bug in the system as I have been a Premium account holder for 6 or so months? My account for Premium is still active.


Hey! Welcome to the community 🙂 

 

Try posting on this topic and a member of the Spotify team will be able to reset your offline devices for you. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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